Terms and Conditions

PAYMENT

We accept most major credit and debit cards including Visa, Mastercard, Delta, Switch and Solo. Currently we do not accept Diners Card or Amex.

Your card will be charged on receipt of order. If there are any items on your order which are not in stock you will not be charged for them until they have been despatched to you. You will be advised by e-mail as soon as possible if your order is delayed or we are unable to complete it. If a delay does occur then we will give you an estimated delivery date for that item.

Digetex will not pass on your e-mail address or any of your details to any other person or company.

All goods remain the property of Digetex until payment is received in full. Interest may be charged on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

DELIVERY

Orders will be despatched as soon as possible subject to payment acceptance and availability of stock. If there are any delays we will inform you by e-mail or phone as soon as possible.

We will endeavour to deliver within 7 working days.

Postage and Packing charges for UK orders are £5.00 (orders exceeding £200 will have free delivery with the exception of furniture). Please contact us for a quotation regarding Highlands and Islands, Europe and Rest of World deliveries. All items are delivered by our nominated carrier, a similar service is used for Europe and the Rest of the World.

We ship to most countries, please contact us if you have any queries.

* Special promotions on delivery terms may be offered from time to time but exceptions may apply dependent upon shipping location. Customers will be notified of this exception before any order is processed.

Please note that all orders sent to USA and the Rest of World may be subject to local import duties and taxes; these charges plus any charges for Customs Clearance must be borne by you, the customer.

RETURNS

Refunds Policy

We are happy to exchange or refund goods within 14 days of delivery. Costs of returning goods to us must be borne by the customer. Goods must be returned unused and in the condition they were purchased. Our refunds policy is in addition to your statutory rights. There are exceptions to our Refunds Policy for certain items. Statutory. Under the Sale of Goods Act, the goods we sell you must: conform to the description we have given you, be of satisfactory quality, be fit for purpose, be safe. You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund. Distance Selling Regulations Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations. Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website). If you want to cancel, you must do so within seven working days after delivery of the goods. To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note. You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to: Returns Dept, DigetexHOME, No1 Wharfside Commerce Park, Waterside, Manchester, M17 1WD. Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them. Once we have received your notice of cancellation we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the card with which you paid.

COLOUR REPRODUCTION

Exact colour matching cannot be guaranteed between different prints made from the same negative or digital files media at different times. Where colour matching is required a sample must be enclosed. Without specific guides colour reproduction will be deemed faithful at the discretion of the company.

OWNERSHIP OF ARTWORK

Original Artwork supplied is always the property of the supplier/owner. However Digital Files sized and prepared for print by the Digetex Studio remain the property of Digetex. Normally, unless agreed, there will be no charge for this artwork provided it remains on the Company’s premises for the use of the Company to print for the supplier/owner of the artwork.

If the supplier/ owner requires to have copies of the Digetex Prepare for Print Digital Files Artwork for their own use, the original originating artwork costs must be paid for at the normal Digetex charge-out rate of :

Designer : £40.00 per hour

Senior Designer : £60.00 per hour.

Artwork as above will not be released until payment in full has been received.

COMMISSION PRINTING OF BESPOKE DESIGNS

Digetex liability is restricted solely to the cost value of the base cloth and our printing.
Surcharges are applied for large panels, dark shades, metallics and special effects.
There may be up to a 5% loss of fabric due to processing which will vary according to the total fabric length and difficulty of design.
Our process tolerance (D&K) is 7% or 20 metres, whichever is the greatest.
All screens and design separations and artwork remain the property of Digetex and cannot be removed from our premises.
Customers are responsible for examining the goods.
No claim of any kind, however caused, shall be accepted if the goods have been cut, or further processed.
Claims must be made within 14 days from delivery date.
We hold Retention of Title to goods until invoice is paid.
New accounts/orders are processed on a Cash On Delivery basis. Application for an account is invited at our discretion.
The placing of an order for services or goods constitutes acceptance of the conditions set out above and our general Terms and Conditions which are available on request.

PRODUCT SIZE AND SPECIFICATIONS

Dimensions quoted are approximate and may vary by 5%+/-. All colours, materials, tolerances and the like seen by the buyer our brochure, website, descriptions or other samples are deemed to be approximate only unless otherwise agreed we might make reasonable variations in the manufacture of the goods.

The Company shall not be liable for any variations on the specification of the Goods, which do not materially affect the use and operation of the Goods or for the substitution of any materials or component parts of the Goods by other materials or parts of a quality equivalent or superior to that originally specified.

COMPETITIONS

If, due to circumstances beyond DigetexHOME's control, DigetexHOME is unable to provide the stated prize(s), DigetexHOME reserves the right to award a substitute prize of the same value.

LIABILITY

Insofar as is permitted by law where Work is defective for any reason, including negligence, the company’s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work.
Where the Company performs its obligations to rectify defective Work under this condition the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries.
The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the work or for any loss to the Buyer arising from delay in transit, whether as a result of the Company’s negligence or otherwise.
Where the Company offers to replace defective Work the Buyer must accept such an offer unless he can show clear cause for refusing so to do. If the Buyer opts to have the work re-done by any third party without reference to the Company the Buyer automatically revokes his right to any remedy from the Company, including but not exclusively the right to a credit in respect of Work done by the Company.

COPYRIGHT INFORMATION

You may use this site and the information on it for your private viewing only and never for any commercial or public use. You may not (and agree not to assist or facilitate any third party to) copy, download, post, store in another medium, reproduce, republish, transmit, re-transmit, distribute, broadcast or modify by any means the material or content of this site. If you become aware of any infringement of this copyright notice you agree to notify us immediately.

You're currently on: